Arcsen, a Salesforce Summit partner headquartered in Dubai with offices in Riyadh, Jeddah, Doha and Cairo, now holds the Forward Deployed Engineering designation in the Salesforce Partner Network, shown on its official AppExchange listing. That makes Arcsen part of Salesforce’s Forward Deployed Engineering (FDE) Partner Network. The same listing shows its Summit tier as a consulting partner and its Pledge 1% commitment.
For customers, the designation means our Agentforce engagements run on the same delivery methodology as Salesforce’s own FDE team, with engineers who stay accountable for adoption after go-live and a direct line to the Salesforce product teams behind the technology.
What the FDE Partner Network is
With the FDE Partner Network, Salesforce is extending its internal engineering methodology to a select group of partners worldwide, to help customers move from AI ambition to agents in production. Salesforce says Partner FDEs work with a Product Owner mindset: they “own outcomes beyond go-live” and are accountable for measurable consumption and adoption. The network also gives partners a direct link to Salesforce’s internal product teams, to de-risk deployments and solve complex data challenges.
Each Partner FDE completes training before becoming a Salesforce-ready FDE. The network page says it includes about 80 hours of on-demand prerequisites, a two-day in-person workshop and a final hands-on assignment. Once deployed on a customer engagement, a Partner FDE gets access to Salesforce’s centre of excellence for Agentforce partners, for technical expert services through implementation and adoption.
What changes for customers in the Gulf and Egypt
On a Partner FDE engagement, Salesforce says, engineers work side by side with the customer in a sprint from a priority use case to a live, compliant agent. Our Agentforce engagements now run on that model. The table follows the example delivery model on Salesforce’s page, stage by stage, with what our team adds for service in Arabic and English, regulated industries and the systems of record common in the region.
| FDE stage | What the customer gets | What Arcsen’s team does |
|---|---|---|
| Solution architecture design | A design, agreed before any code is written and aligned to Salesforce best practices, of how the agent connects to enterprise data, which permissions govern its actions and where compliance controls sit | Maps the records the agent needs in Salesforce and in ERP, core banking or government systems, and agrees the controls with your risk and security teams |
| Agentic design | A blueprint of every decision, action and escalation path, with trust guardrails and compliance checks built in before the build begins | Writes the agent’s job, actions and handover rules on a one-page charter, with answers and handovers designed in Arabic and English |
| Go-live and post-activation hypercare | Engineers who stay engaged after launch, resolving issues that only surface in production and tuning the agent for sustained performance | Reviews real conversations in both languages, fixes what they reveal and reports progress to your business owner |
| Adoption and change management | Plans for readiness, onboarding and long-term use, because an agent that users do not trust fails | Prepares the staff and supervisors who work alongside the agent, and tracks adoption with you after launch |
Our delivery is Arabic-first, so Arabic starts at the agentic design stage: we write and test the same scenarios in both languages, and every Arabic request the agent cannot serve has a route to an Arabic-speaking person. In financial services, healthcare and the public sector, the controls set in solution architecture follow the customer’s own rules on consent, identity checks and audit, and compliance signs them off before the build starts.
How to start
- Assess. Our free Agentforce Readiness Assessment takes ten working days and gives you three use cases and a costed pilot plan.
- Write the charter. Put each agent’s job, owners, data, actions, language, handover, tests and change control on one page, as our agent charter guide sets out.
- See Agentforce at work. Innovation City, formerly RAK DAO, runs registration in minutes on Agentforce, a launch we were one of the partners behind. Read the case study.
- Talk to us. See how we deliver Agentforce in Arabic and English, then talk to our Agentforce team.
You can also start with your Salesforce account team. Salesforce’s FDE Partner Network page asks customers to work with their account team to identify the Partner FDE Network firm that fits their needs, and the account team connects them with it.
Frequently asked questions
What is a Salesforce Forward Deployed Engineering partner?
A firm in Salesforce’s FDE Partner Network, which extends Salesforce’s internal engineering methodology to a select group of partners. Its engineers deliver Agentforce with the same methodology as Salesforce’s own FDE team and have a direct link to Salesforce product teams.
How does an FDE partner differ from a usual implementation partner?
Salesforce says Partner FDEs work with a Product Owner mindset, own outcomes beyond go-live and are accountable for measurable consumption and adoption. The engagement carries on after launch, through hypercare and adoption.
How did Arcsen’s engineers qualify as FDEs?
Through the training Salesforce requires of every Partner FDE, which includes about 80 hours of on-demand prerequisites, a two-day in-person workshop and a final hands-on assignment. On customer engagements, they have access to Salesforce’s centre of excellence for Agentforce partners.
How do we start an FDE engagement with Arcsen?
Book the free Agentforce Readiness Assessment or contact our team. You can also ask your Salesforce account team, which Salesforce says connects customers with the right Partner FDE Network firm.
About Arcsen
Arcsen is a Salesforce Summit partner, the highest tier of Salesforce partnership, and a member of Salesforce’s Forward Deployed Engineering Partner Network, with a dedicated Sitecore practice. Named Salesforce Middle East Partner of the Year 2024, its 170+ people hold 400+ platform certifications and deliver Salesforce, Agentforce, MuleSoft and Sitecore programmes in Arabic and English for airlines, banks, government entities and enterprises across the region.
Arcsen is headquartered in Dubai, with offices in Riyadh, Jeddah, Doha and Cairo. It works as a Salesforce partner in the UAE, Saudi Arabia, Qatar and Egypt, and as a Sitecore partner in the UAE, Saudi Arabia, Qatar and Egypt. See our client work or read more about Arcsen.
More from Arcsen
- Agentforce in production: Innovation City’s AI-powered company registration
- Arcsen at Agentforce World Tour Dubai 2025
- Salesforce Middle East Partner of the Year 2024
- Meet Arcsen at Sitecore Symposium 2026 in Orlando
