Sales Cloud and Revenue Cloud

This cloud is designed to automate the sales process, drive lead generation, and facilitate communication across multiple channels. It provides tools for lead management, opportunity management, and account management.

Arcsen implements Sales Cloud and Revenue Cloud for developers, airlines, distributors and manufacturers in the Gulf and Egypt, from the first lead through quotes, approvals and contracts to invoices in the ERP. One record of each deal means sales, finance and operations work from the same numbers.

What we build

From first meeting to invoice, one record of the deal.

A pipeline for each way you sell

Corporate, government, channel and direct sales each get their own stages, fields and forecasts in one org. Leadership sees the whole pipeline, each business line keeps a process that fits its buyers, and Agentforce can research accounts before meetings.

Quotes on Revenue Cloud

Revenue Cloud holds one product catalogue and pricing engine, with configurator rules that block invalid bundles. Salesforce CPQ is end of sale for new customers, so new quote-to-cash builds start on Revenue Cloud, while existing CPQ customers can keep renewing.

Approvals with limits

Discount, payment-plan and contract approvals follow your delegation of authority, by amount, product and role. Approvers can act from the Salesforce mobile app or by email, and every decision stays on the record for audit.

Contracts that match the quote

Accepted quotes become contracts and orders without retyping. Revenue Cloud tracks redlines, approvals and obligations, and contracts can be signed electronically, including through UAE Pass where your signing tool supports it.

The ERP keeps the ledger

Quotes, orders and invoices reach SAP, Oracle Fusion, Infor M3 or NetSuite through MuleSoft or APIs, and prices, stock and credit status come back to the seller. Sales and finance see the same figures.

Billing and e-invoicing

Revenue Cloud Billing turns billing schedules into invoices, including recurring charges such as leases. Where UAE eInvoicing applies, invoices go out through it, and entries post to the general ledger in your ERP.

Client work

Quote-to-cash work for developers, airlines and manufacturers.

Zahid GroupManufacturing Cloud + Revenue Cloud CPQFour business units run leads, quotes, agreements and service cases on one Salesforce platform, with a customer portal and Infor M3 integration.DHLELease-to-cash on Revenue CloudLease-to-cash replacing Yardi, UAE eInvoicing with GL posting to Oracle Fusion, and a Data 360 investor 360 for land and plots.Coca-Cola KSASales Cloud with SAPImplementing Sales Cloud for Coca-Cola in Saudi Arabia, integrated with SAP so sales and the ERP work from one set of data.EtihadCorporate sales & loyaltyProposal-to-payment contract lifecycle with tiered approvals, budget control, and corporate loyalty on Salesforce.Air ArabiaB2B sales on Sales CloudCorporate and charter pipeline, one-click branded quotes to travel agents, and business cards scanned straight into Salesforce.Palm Hills DevelopmentsSales Cloud from lead to after-salesImplementing lead qualification, real-time inventory, reservations and payment-plan approvals through contract signature and collections, with broker commissions, plus after-sales cancellations, ownership transfers, unit changes and cancel-and-transfer requests.DalkiaSales Cloud for B2B salesSales Cloud runs B2B sales automation for Dalkia, the EDF Group’s energy services company, in Saudi Arabia.CatrionSales Cloud + Revenue Cloud, linked to SAPOne lead-to-contract process for airline and corporate tenders, catering quotes priced per head or by volume, contract renewals and competitor tracking, integrated with SAP.

Read next: Manufacturing Cloud and Revenue Cloud: quotes, sales agreements and rebates · Manufacturing Outlook 2026-27

How we deliver

Pipeline first, then quote-to-cash.

01

Assess the org and the deal flow

The free Salesforce Health Check scores your org in ten working days, and the report is yours to keep. Alongside it, we trace recent deals from lead to invoice to find where data is retyped.

02

Agree catalogue, pricing and approvals

Sales and finance agree the product catalogue, price rules, discount limits and approval matrix before build, because these rules decide how fast a quote goes out and whether finance trusts it.

03

Build in releases

Pipeline and forecasts go live first, then quoting, then contracts, orders and billing with the ERP integration. Each release is tested on real deals and signed off by sales and finance.

04

Run with managed services

Our managed services team handles new products, price changes, approval rules and Salesforce’s three releases a year, so the catalogue stays current without a new project each time.

Questions we get

Asked by every buyer, answered straight.

Which Sales Cloud edition do we need, and when does Revenue Cloud come in?

Pro Suite includes quoting and forecasting, which suits simple price lists. Larger teams choose Core, Advanced or Max, the editions Salesforce introduced in 2026. Salesforce branded the product Agentforce Sales from late 2025 and now calls it Sales Cloud again. Revenue Cloud is an add-on for complex catalogues, configurable bundles, contracts and billing, and we size it from your products and approval rules.

We run Salesforce CPQ. Do we have to move?

There is no forced move. Salesforce CPQ is end of sale for new customers, and existing customers can add users, renew and receive support while it stays in a maintenance phase. It also has no right-to-left support for Arabic users. We plan the move to Revenue Cloud when the case is clear, often at a renewal or a catalogue redesign.

Can quotes and orders flow into SAP or Oracle?

Yes. Coca-Cola KSA’s Sales Cloud is being integrated with SAP, and DHLE’s lease-to-cash on Revenue Cloud posts to the general ledger in Oracle Fusion. We use MuleSoft or APIs, agree which system owns customers, prices and stock, and test the flows with finance before go-live.

How long does a Sales Cloud or Revenue Cloud project take?

Sales Cloud with a clean pipeline and forecasts is the shorter piece. Revenue Cloud takes longer, because sales and finance must agree the catalogue, pricing rules and approval matrix before build. We deliver in releases, pipeline first and quote-to-cash after, so teams use each part as it lands.

Start with a scored view of the org you sell from.

Start with a free Salesforce health check

Or talk to the team. See also: Zahid Group case study · Real estate clients · Travel and transportation clients.