ARCSEN
The Middle East’s AI-era consultancy. Salesforce. Sitecore. Agentforce.
One accountable team from strategy to managed services — trusted by the region’s airlines, banks and governments. Progress. Everyday.
One team. Every platform that matters.
Certified expertise across Salesforce, MuleSoft, Tableau, Sitecore, and Oracle — one partner that makes your platforms work as one, across the Middle East.
Selected Work
Brother
Partner portal + omni-channel service
Brother’s UAE distributor channel runs self-service on a partner portal, with omni-channel customer service on one desk.
EgyptAir
Passenger experience — Sitecore + Salesforce
Egypt’s flag carrier is rebuilding passenger experience with Arcsen — 93 destinations, two platforms, Arabic and English.
Air Cairo
Passenger CRM — Service + Sales Cloud
Air Cairo runs its passenger relationships on Salesforce under a public CRM agreement with Arcsen.
Zahid Group
Four businesses, one Salesforce estate
Construction Machinery, Commercial Vehicles, Rental, and Energy Solutions — one governed Salesforce estate.
Etihad
Corporate sales & loyalty
Corporate sales and loyalty on Salesforce — tiered approvals, budget control, full contract lifecycle.
Aldar
Community super-app — Experience Cloud
Residents handle service charges, permits, and NOCs in one app — built over Farvision and Mollak.
Johnson Controls
Twelve lines, one platform
Twelve lines of business unified onto one governed sales platform across the region.
Intl. Cricket Council
Commercial rights sales
Commercial rights and services sales run from lead to renewal on Sales Cloud.
All Industries
Sixty-seven engagements — eleven sectors
From EgyptAir to Ounass, Aldar to MBZUAI — the region’s work, on the record.
The Arcsen Experience
Strategy, implementation, and managed services — one team that takes you from roadmap to run. We design the platform around your business, build it right the first time, and stay accountable for what it delivers.
Advisory Services
Platform strategy, architecture, and AI readiness. We tell you what to build, what to skip, and what it will return — before you commit budget.
Implementation Services
Salesforce, MuleSoft, Tableau, Sitecore, Oracle — designed, integrated, and live on schedule. Senior teams from kickoff to go-live, never a hand-off to the bench.
Managed Services
Arcsen Refine, Arcsen Pool, and flexible support contracts keep your platforms fast, adopted, and improving — not just ticking over.
Change Management Services
Technology fails when people don't use it. We drive adoption through training, enablement, and executive alignment — so the platform you bought becomes the way you work.
The Arcsen Advantage
Plenty of firms implement the same software. Our advantage is structural — how we’re staffed, certified, and held accountable after the signature.
One roof: Salesforce + Sitecore
The region’s #1 Salesforce partner with a dedicated Sitecore practice beside it — CRM and digital experience from one accountable team. No vendor triangle, no blame games.
A bench, not a bet
170+ consultants and 400+ certifications, refreshed every cohort by the Arcsen Academy. Your programme keeps its people from kickoff to handover.
Named pods. Published SLAs.
You know your team by name, and response times are written into the contract. Escalation is a phone call, not a ticket number.
Arabic-first by design
Right-to-left builds, bilingual content models, service measured per language. The Gulf works in two languages — so does everything we ship.
Solving IT challenges in every industry. Everyday.
Global recognition & awards
Salesforce Sales Excellence Middle East Partner of the Year 24/25
Salesforce Middle East Community Impact Partner — FY26
Salesforce Middle East #1 Partner of the Year 2024
Salesforce Middle East Implementation & Customer Success Partner 2023
Best Workplaces™ in Technology 2024 by Great Place to Work®
Best Workplaces™ in Technology 2023 by Great Place to Work®
Arcsen Insights
Careers
Build what the region runs on.
Join the team shipping for national carriers and national visions — 170+ people, 400+ certifications, and an Academy that pays for your next one. Work that’s used, not shelved.
More than experience.
Real mastery — Salesforce, Sitecore, AI.
Tell us where growth is stuck — pipeline, service, experience, or data. We’ll show you what the fix looks like, how long it takes, and what it’s worth. No slideware, no twelve-month roadmaps.
