AIThe Middle East’s AI-era consultancy. Salesforce/Sitecore/Agentforce
For the region’s airlines, real estate developers, manufacturers and governments. One accountable team from strategy to managed services, in Arabic and English.
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Start with a free check.
Each takes ten working days, and the report is yours to keep. Not sure which fits? Tell us what you run.
01Salesforce Health CheckYour org scored on security, automation, data quality and licences.Book the free check →
02Agentforce Readiness AssessmentThree agent use cases and a costed 90-day pilot plan, in Arabic and English.Book the free check →
03Sitecore Health CheckPerformance, security and upgrade readiness scored, with your route to SitecoreAI.Book the free check →From roadmap to run, one team.
We advise, build and run Salesforce and Sitecore programmes, and we stay accountable after go-live.
Certified across Salesforce, MuleSoft, Tableau, Sitecore and Oracle, so your platforms work as one.
- AgentforceAI agents that answer in Arabic and English, with guardrails.→
- Sales & Revenue CloudPipeline, quotes and contracts on one record.→
- Service & Field ServiceCases, portals and field teams on one desk.→
- Marketing Cloud & Data 360One customer profile, campaigns in two languages.→
- Experience CloudPortals for customers, partners and citizens.→
- MuleSoftSAP, Oracle and Infor connected once, reused after.→
- Tableau & CRM AnalyticsDashboards built on numbers finance signs off.→
- SitecoreSitecoreAI builds, migrations and Arabic-first sites.→
The region’s work, on the record.
SitecoreAI + SalesforceEgyptAirEgypt’s flag carrier: its digital front door and passenger CRM, in Arabic and English.Read the case study →
Manufacturing Cloud + Revenue CloudZahid GroupFour business units on one Salesforce platform, with a customer portal and Infor M3.Read the case study →
Public Sector SolutionsSharjah Research Technology and Innovation ParkA Sharjah free zone’s company lifecycle on Salesforce, from first enquiry to liquidation.Read the case study →
B2B distributionflynasContracts, waivers and incentives for travel agents and corporate clients, on one Salesforce platform.Read the case study →Recognized by Salesforce. Rated by our people.
Summit Consulting PartnerSalesforce’s top partner tier
Forward Deployed EngineeringSalesforce partner designationPartner awards
Great Place to Work®Proven in your industry.
- 01
Travel & transportation
Passenger CRM and digital front doors for the region’s airlines.
Clients include
EgyptAir Air Cairo Etihad Qatar Airways
Explore - 02
Real estate
Launch engines for developers, broker channels and post-handover service.
Clients include
Aldar Dubai Properties Soudah Development Al Barari
Explore - 03
Public sector
Licensing, case management and Agentforce for government entities.
Clients include
Innovation City Dubai Supreme Council of Energy Government of Ajman Sharjah Research Technology and Innovation Park
Explore - 04
Retail & distribution
Loyalty, unified profiles, WhatsApp-first service and peak-season journeys.
Clients include
Galeries Lafayette Ounass Al Tayer Group Azza Fahmy El-Araby Group
Explore - 05
Financial services
Financial Services Cloud and Agentforce for banks, insurers and investment firms.
Clients include
SICO Bank Mutakamela Capital3 Cashew Payments
Explore - 06
Automotive
Lead-to-test-drive sales, aftersales service and ownership journeys.
Clients include
Abdul Latif Jameel Aljomaih Automotive Alfardan Automotive Al Jazirah Vehicles
Explore - 07
Manufacturing
Sales agreements, dealer networks and aftersales on Manufacturing Cloud.
Clients include
Johnson Controls Alfanar Hepworth Zahid Group
Explore - 08
Healthcare
Patient access, referrals and member service on Health Cloud.
Clients include
Almoosa Health AlJazira Healthcare SSMC Kaizmed
Explore - 09
Education
Recruitment, student services and alumni engagement, from enquiry to graduation.
Clients include
HEC Paris MBZUAI AUC Arab Open University
Explore
Perspectives and news from the region.
PerspectiveThe agent charter: governing Agentforce one agent at a time
PerspectiveClaudeforce explained: what Salesforce and Anthropic shipped, and what Gulf teams should do next
EventMeet Arcsen at Sitecore Symposium 2026 in Orlando
PerspectiveWhat doesn’t migrate to SitecoreAI is what your customers feel
Build what the region runs on.
Join the team shipping for national carriers and national visions: 170+ people, 400+ certifications, and an Academy that pays for your next one.
Arcsen colleagues at the Zahid Group go-live, June 2026.
Tell us where growth is stuck.
We will show you the fix, how long it takes and what it is worth. Most first conversations take thirty minutes.