The Middle East’s AI-era consultancy.Salesforce/Sitecore/Agentforce
For the region’s airlines, developers, manufacturers and governments. One accountable team from strategy to managed services, in Arabic and English.
Trusted by
Start with a free check.
Each takes ten working days, and the report is yours to keep. Not sure which fits? Tell us what you run.
01Salesforce Health CheckYour org scored on security, automation, data quality and licences.Book the free check →
02Agentforce Readiness AssessmentThree agent use cases and a costed 90-day pilot plan, in Arabic and English.Book the free check →
03Sitecore Health CheckPerformance, security and upgrade readiness scored, with your route to SitecoreAI.Book the free check →One team. Every platform that matters.
Certified across Salesforce, MuleSoft, Tableau, Sitecore and Oracle, so your platforms work as one.
- 01AgentforceAI agents that answer in Arabic and English, with guardrails.→
- 02Sales & Revenue CloudPipeline, quotes and contracts on one record.→
- 03Service & Field ServiceCases, portals and field teams on one desk.→
- 04Marketing Cloud & Data 360One customer profile, campaigns in two languages.→
- 05Experience CloudPortals for customers, partners and citizens.→
- 06MuleSoftSAP, Oracle and Infor connected once, reused after.→
- 07Tableau & CRM AnalyticsDashboards built on numbers finance signs off.→
- 08SitecoreSitecoreAI builds, migrations and Arabic-first sites.→
The region’s work, on the record.
SitecoreAI + SalesforceEgyptAirEgypt’s flag carrier is rebuilding its digital front door and passenger CRM with Arcsen, in Arabic and English.
Service Cloud + Sales CloudAir CairoOne passenger record and service as cases, under a public CRM agreement.
Public Sector SolutionsSRTIPA Sharjah free zone’s company lifecycle on Salesforce, from first enquiry to liquidation.
Manufacturing Cloud + Revenue CloudZahid GroupFour business units on one Salesforce platform, with a customer portal and Infor M3.
Experience CloudAldarResidents handle service charges, permits and NOCs in one app, built over Farvision and Mollak.
Corporate sales & loyaltyEtihadProposal-to-payment contracts with tiered approvals, and corporate loyalty on Salesforce.
Sales CloudJohnson ControlsTwelve lines of business on one governed sales platform across the region.From roadmap to run, one team.
We advise, build and run Salesforce and Sitecore programmes, and we stay accountable after go-live.
- 01AdvisoryPlatform strategy, architecture and AI readiness, before you commit budget.
- 02ImplementationSalesforce, MuleSoft, Tableau, Sitecore and Oracle, delivered by senior teams from kickoff to go-live.
- 03Managed servicesArcsen Exceed™, Arcsen Pool™ and flexible support keep platforms fast, adopted and improving.
- 04Change managementTraining, enablement and executive alignment, so the platform becomes how your teams work.
Our advantage is structural.
How we are staffed, certified and held accountable after the signature.
One roof for Salesforce and Sitecore
CRM and digital experience from one accountable team, with a dedicated Sitecore practice.
Sitecore practice →A deep, certified bench
Your programme keeps its people through to handover, backed by the Arcsen Academy.
Arcsen Academy →Named pods, published SLAs
You know your team by name, and response times are written into the contract.
Managed services →Arabic-first by design
Right-to-left builds, bilingual content models and service in both languages.
How we deliver →Proven in your industry.
- 01
Travel & transportation
Passenger CRM and digital front doors for the region’s airlines.
Clients include
EgyptAir Air Cairo Etihad Qatar Airways
Explore - 02
Real estate
Launch engines for developers, broker channels and post-handover service.
Clients include
Aldar Dubai Properties Soudah Development Al Barari
Explore - 03
Public sector
Licensing, case management and Agentforce for government entities.
Clients include
Innovation City Dubai Supreme Council of Energy Government of Ajman SRTIP
Explore - 04
Retail & distribution
Loyalty, unified profiles, WhatsApp-first service and peak-season journeys.
Clients include
Galeries Lafayette Ounass Al Tayer Group Azza Fahmy
Explore - 05
Financial services
Financial Services Cloud and Agentforce for banks, insurers and investment firms.
Clients include
SICO Bank Mutakamela Capital3 Cashew Payments
Explore - 06
Automotive
Lead-to-test-drive sales, aftersales service and ownership journeys.
Clients include
Abdul Latif Jameel Aljomaih Automotive Alfardan Automotive Al Jazirah Vehicles
Explore - 07
Manufacturing
Sales agreements, dealer networks and aftersales on Manufacturing Cloud.
Clients include
El-Araby Group Johnson Controls Alfanar Hepworth
Explore - 08
Healthcare
Patient access, referrals and member service on Health Cloud.
Clients include
Almoosa Health AlJazira Healthcare SSMC Kaizmed
Explore - 09
Education
Recruitment, student services and alumni engagement, from enquiry to graduation.
Clients include
HEC Paris MBZUAI AUC Arab Open University
Explore
Recognized by Salesforce. Rated by our people.
Partner awards from Salesforce in the Middle East, and Great Place to Work® lists decided by our own team’s survey answers.
Forward Deployed EngineeringSalesforce partner designationSalesforce partner awards
Great Place to Work®Perspectives and news from the region.
PerspectiveThe agent charter: governing Agentforce one agent at a time
PerspectiveClaudeforce explained: what Salesforce and Anthropic shipped, and what Gulf teams should do next
EventMeet Arcsen at Sitecore Symposium 2026 in Orlando
PerspectiveWhat doesn’t migrate to SitecoreAI is what your customers feel
Build what the region runs on.
Join the team shipping for national carriers and national visions: 170+ people, 400+ certifications, and an Academy that pays for your next one. Work that ships and gets used.
Arcsen colleagues at the Zahid Group go-live, June 2026.
Tell us where growth is stuck.
We will show you the fix, how long it takes and what it is worth. Most first conversations take thirty minutes.
AIAnswers come from arcsen.com and can be wrong. Check the linked pages, and don’t share personal details.