AISalesforce makes products for specific industries, each with that sector's data model, processes and AI agents. Arcsen implements them across the Gulf and Egypt, in Arabic and English, and connects them to the core banking, hospital, ERP and government systems around them. Choose your industry to see the products, the clients we serve there and how we work in that sector.
Industry solutionsYour industry, the products built for it.
Public sectorPublic Sector SolutionsLicensing and permitting, case management, grantmaking, benefits management and emergency response, for government entities and free zones.
Agentforce for Public SectorAI agents that help staff calculate regulatory fees, draft documentation and follow-up emails, and summarize complaints. Launched in August 2025.
Our clients here: Innovation City, Sharjah Research Technology and Innovation Park, Government of Ajman, Dubai Supreme Council of Energy, Knowledge and Human Development Authority
Public sector at Arcsen →
Financial servicesFinancial Services CloudOne product for banks, insurers and wealth managers. It brings data from core banking, wealth and insurance systems into one client view, with financial services data models, workflows and compliance controls.
Agentforce for Financial ServicesSalesforce's prebuilt AI agents for banking, insurance and wealth teams, launched in May 2025.
Our clients here: Allianz Saudi Fransi, SICO, Boubyan Takaful, e-finance (TIBCO to MuleSoft migration)
Financial services at Arcsen →
HealthcareHealth CloudA healthcare CRM that works alongside the EHR: patient and member engagement, care coordination and operations, for providers, payers and public health agencies.
Life Sciences CloudFor pharma, medtech and consumer health companies: clinical, medical, commercial and patient services work, with a Customer Engagement add-on for field teams.
Our clients here: Almoosa Health, SSMC, AlJazira Healthcare, Kaizmed
Healthcare at Arcsen →
EducationEducation CloudRecruitment and admissions, academic operations, student success, advancement and alumni relations, for universities and colleges.
Marketing CloudRecruitment campaigns, events and alumni communications, run from the same student record.
Our clients here: HEC Paris, MBZUAI, African Leadership University, AUC
Education at Arcsen →
NonprofitNonprofit CloudFundraising, programme and outcome management, volunteer management and grantmaking, for foundations and nonprofits.
Power of UsSalesforce's programme for eligible nonprofits: 10 Nonprofit Cloud Core licences at no cost, and discounts on more.
Our clients here: IDinsight, Magdi Yacoub Heart Foundation, Qatar Foundation, Umuzi
Nonprofit at Arcsen →
ManufacturingManufacturing CloudSales agreements, account-based forecasting, service, and channel partner and distributor management, on a manufacturing data model.
Revenue CloudQuotes, pricing and contracts for configurable products and long-running agreements.
Our clients here: Johnson Controls, Hepworth, El-Araby Group, Zahid Group
Manufacturing at Arcsen →
AutomotiveAutomotive CloudFor carmakers, dealers and captive finance companies: driver and vehicle data, such as service history, leases and warranties, with sales and service processes.
Marketing CloudNurture from first enquiry to handover, and service reminders after it.
Our clients here: Alfardan Automotive, Al Jazirah Vehicles (AJVA), Abdul Latif Jameel, Zahid Group, Theeb Rent a Car
Automotive at Arcsen →
Retail and consumer goodsConsumer Goods CloudTrade promotion management, retail execution in the field, such as order capture and store audits, and distributor management.
Commerce CloudB2C and B2B online commerce, order management and point of sale on one platform.
Loyalty ManagementLoyalty programmes, personalized offers and referrals, sold within Marketing Cloud.
Our clients here: Galeries Lafayette, Coca-Cola KSA, Azza Fahmy, Ounass, Brother
Retail and distribution at Arcsen →
Telecom and technologyCommunications CloudFor telecom providers: product catalogue, quoting and ordering, order management, customer service including billing questions, and field operations, on a telecom data model.
Revenue Cloud and Experience CloudQuotes, contracts and renewals for IT distributors and cloud providers, and portals for partners and resellers.
Our clients here: VAS Integrated Solutions, Mannai Corporation, Qatar Computer Services, Mindware, CNTXT
Telecom at Arcsen →
Media and sportMedia CloudAdvertising sales, subscriber acquisition and retention, audience engagement and content operations, on a media data model.
Data 360 and Marketing CloudOne fan profile from ticketing, apps and streaming, activated for race weeks and tournaments.
Our clients here: Saudi Motorsport, International Cricket Council, Shahid, Argaam
Media and entertainment at Arcsen →
Energy and utilitiesEnergy & Utilities CloudFor electric, gas and water utilities and energy retailers: customer and asset data, customer service, field service, sales and clean energy programme management.
Net Zero CloudTracks, forecasts and reduces carbon emissions across scopes 1, 2 and 3, and automates sustainability reporting.
Our clients here: Dubai Supreme Council of Energy, Dalkia, alfanar, Gas Arabian Services
Energy and utilities at Arcsen →
Travel and transportationSalesforce sells no dedicated travel product. We build on the core clouds:
Service CloudComplaints, refunds and baggage as cases, in Arabic and English.
Sales Cloud and Experience CloudCorporate, charter and travel-agent sales, and portals for suppliers and partners.
Data 360One passenger profile from booking, loyalty and service data.
Our clients here: EgyptAir, Air Cairo, Etihad, Qatar Airways, Air Arabia, Jumeirah
Travel and transportation at Arcsen →
Real estateSalesforce sells no dedicated real estate product. We build on the core clouds:
Sales CloudInventory, reservations, payment plans and broker commissions.
Service Cloud and Field ServiceResident and tenant cases, handover, snagging and maintenance.
Experience Cloud and Marketing CloudBroker, investor and resident portals, and launch campaigns by project.
Our clients here: Aldar, Dubai Properties, DHAM, Al Barari, Palm Hills Developments, Soudah Development
Real estate at Arcsen →Industry clouds our clients run on.
Innovation CityPublic Sector Solutions & AgentforceFormerly RAK DAO. Company formation, agents and commissions, concierge services, visas and fiat or stablecoin payments run on Salesforce, with registration in minutes on Agentforce.
Sharjah Research Technology and Innovation ParkPublic Sector Solutions & Experience CloudLive on Salesforce: company setup, licensing, visas, leasing and renewals for a Sharjah free zone, with customer, agent and partner portals.Read the story →
Alfardan AutomotiveAutomotive & Marketing Cloud, Keyloop DMSAutomotive Cloud and Marketing Cloud across Alfardan’s three dealer businesses in Qatar, from first lead to handover, integrated with the Keyloop DMS.
Al Jazirah VehiclesAutomotive & Marketing Cloud, Keyloop DMSAutomotive Cloud and Marketing Cloud for the Ford and Lincoln retailer in Saudi Arabia, from first lead to delivery, integrated with the Keyloop DMS.
Zahid GroupManufacturing Cloud + Revenue Cloud CPQFour business units run leads, quotes, agreements and service cases on one Salesforce platform, with a customer portal and Infor M3 integration.Read the story →
HEC ParisApplicant to alumni, in DohaThe Qatar campus runs admissions on Education Cloud, with applicant and alumni portals and Marketing Cloud event journeys.
MBZUAIEducation Cloud, MuleSoft and AIAdmissions, advising, scholarships and alumni for the Middle East’s first AI university, on Education Cloud and Marketing Cloud.
African Leadership UniversityEducation Cloud, Marketing Cloud & integrationsEducation Cloud and Marketing Cloud for the pan-African university, integrated with the systems it already runs.
AUCContinuing education CRMStudent relationship management for the continuing education team, rebuilt on Education Cloud, Marketing Cloud and AI.Industry products, configured for the region.
Start with the industry model
We use the product's own data model and processes first, and build custom objects only where your business differs. Every custom object is one more thing to carry through three Salesforce releases a year.
Connect the systems of record
Core banking, the EHR, the passenger service system, the ERP and government platforms stay the systems of record. MuleSoft carries the data both ways, with retries and logging.
Build it in Arabic and English
Screens, templates, portals and notifications are built and tested in both languages, by consultants who work in both.
Add agents where the rules allow
Agentforce agents take the high-volume questions in each sector. Decisions that commit you, from a credit limit to a licence refusal, stay with your people.
Run and improve it
After go-live, our managed services team keeps the org healthy through each release and builds what the business asks for next.
From late 2025, Salesforce used Agentforce names for most of its industry clouds, such as Agentforce Health and Agentforce Financial Services. Its current product pages and the Winter '27 release notes use the Cloud names again. Both names refer to the same products, so you may see either in proposals and older documents. Data 360, formerly Data Cloud, kept its new name. Names with "for", such as Agentforce for Financial Services, are Salesforce's AI agent offerings for each industry.
Asked by every buyer, answered straight.
What are Salesforce industry clouds?
Versions of Salesforce built for one sector, with that sector's data model, processes and AI agents. They include Financial Services Cloud, Health Cloud, Life Sciences Cloud, Public Sector Solutions, Manufacturing Cloud, Automotive Cloud, Consumer Goods Cloud, Communications Cloud, Media Cloud, Energy & Utilities Cloud, Education Cloud and Nonprofit Cloud.
Do we need an industry cloud, or will Sales Cloud and Service Cloud do?
If your work matches the industry model, the industry cloud saves you building it yourself, from households and financial accounts in banking to licences in government. If you need sales and service with little industry logic, the core clouds can be enough. We look at your processes before we recommend either.
Is Agentforce Health the same product as Health Cloud?
It is the same product. From late 2025 Salesforce used Agentforce names for most industry clouds, and its current product pages use the Cloud names again. The same applies to Agentforce Financial Services and Financial Services Cloud, and to the other industries.
Is there a Salesforce industry cloud for airlines or real estate?
Salesforce sells no dedicated product for travel and transportation or for real estate. Airlines and developers build on Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Data 360, which is how we deliver passenger CRM for Air Cairo and inventory-to-SPA sales for Palm Hills Developments.
Do industry clouds work in Arabic?
We build and test every screen, template and portal in Arabic and English. For AI agents, Salesforce labels Arabic as Beta, so we plan Arabic review and a quick handover to an Arabic-speaking person.
Where do you deliver?
Across the UAE, Saudi Arabia, Qatar, Egypt and the wider Gulf, from our offices in Dubai, Riyadh, Jeddah, Doha and Cairo.
Choosing an industry cloud? Talk to people who build them.
Not ready yet? Start with a free Salesforce health check.