AI
Dubai, November 2026. Arcsen, a Salesforce Summit partner and a Sitecore partner, is now certified to ISO/IEC 27001:2022 for information security and ISO 9001:2015 for quality management. Both certificates cover our offices in Cairo, Dubai, Riyadh, Jeddah and Doha, and the work we deliver on Salesforce, MuleSoft, Tableau, Sitecore and Oracle.
Both certificates were issued on 9 November 2026 after an independent audit of our management systems by an accredited certification body. They run for three years and stay valid subject to annual surveillance audits.
What these two standards are
ISO/IEC 27001 is the international standard for information security. It confirms that a company runs a working system to protect data: who can access what, how laptops and cloud services are secured, how incidents are handled and how risks are reviewed. 27001 is the standard’s catalogue number and 2022 is the current edition.
ISO 9001 is the international standard for quality management. It confirms that a company plans, delivers and reviews its work in a consistent, documented way, tracks client satisfaction and fixes what goes wrong. 2015 is the current edition.
Both are published by ISO, the International Organization for Standardization in Geneva, and both are audited by an independent body every year. Neither is a one-off badge.
What each certificate covers
| Standard | Scope, as stated on the certificate |
|---|---|
| ISO/IEC 27001:2022 Information security management |
The information security management system supporting the design, implementation, integration and managed support of Salesforce, MuleSoft, Tableau, Sitecore and Oracle platforms for enterprise customers, including the protection of customer and sensitive data handled by Arcsen personnel, company-owned devices and cloud services, across the offices in Cairo, Dubai, Riyadh, Jeddah and Doha. |
| ISO 9001:2015 Quality management |
Design, implementation, integration and managed support services for Salesforce, MuleSoft, Tableau, Sitecore and Oracle platforms, delivered to enterprise customers across the Middle East from the offices in Cairo, Dubai, Riyadh, Jeddah and Doha. |
What it means if you work with us
- Your data. The controls that protect your data on our side, from access rights and company devices to the cloud services our teams use, are documented, audited and reviewed every year.
- Your delivery. Projects and managed services run on one documented quality system, with defined reviews, measured results and corrective action when something slips.
- Your procurement. Security and vendor questionnaires get an audited answer. Send us yours and we will answer it, with copies of the certificates on request.
Frequently asked questions
Is Arcsen ISO 27001 certified?
Yes. Arcsen holds ISO/IEC 27001:2022 certification, issued on 9 November 2026, covering the offices in Cairo, Dubai, Riyadh, Jeddah and Doha.
Is Arcsen ISO 9001 certified?
Yes. Arcsen holds ISO 9001:2015 certification, issued on 9 November 2026, for its Salesforce, MuleSoft, Tableau, Sitecore and Oracle services.
Which platforms and offices are in scope?
Both certificates cover design, implementation, integration and managed support on Salesforce, MuleSoft, Tableau, Sitecore and Oracle, delivered from Cairo, Dubai, Riyadh, Jeddah and Doha.
Can I see the certificates?
Yes. Copies are available on request for clients and procurement teams. Contact us and we will send them.
