Agentforce in production: Innovation City’s AI-powered company registration

Innovation City and Salesforce have announced what they describe as the world’s first AI-powered company registration platform of its kind, built on Agentforce. Company formation that used to take days now completes in minutes — and Arcsen was one of the Salesforce implementation partners that helped bring it to life.

“We are not just digitising bureaucracy, we are fundamentally transforming the company formation experience.”

— Paul Dawalibi, Innovation City

What a regulated AI rollout actually takes

  • Guardrails before intelligence. Every agent operates within defined parameters, permissions and controls, with full auditability. A free zone is a regulator — nothing ships without that.
  • Humans move to the exceptions. Routine registrations run end to end; anything needing strategic judgment or a complex exception goes to a person.
  • Speed is a by-product. Get the workflow clean and the data trusted, and “minutes” is what falls out.

The launch was covered by Khaleej Times and announced on LinkedIn.

Planning AI agents inside a regulated process? That is exactly the work our Agentforce practice does — talk to us.

Image: Museum of the Future, Dubai — Saaremees, via Wikimedia Commons (CC BY-SA 4.0).

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