Four Agentforce agents for banks and insurers, and their guardrails
Four Agentforce agents for Gulf banks, insurers and investment firms, what each needs, and the CBUAE and SAMA rules that keep regulated decisions with people.
Service Cloud
Race weeks and tournaments: AI agents for fans, members and sponsors
Which AI agents sports bodies, events, broadcasters and publishers should build first, what they need for peak days, and what stays with people.
Where AI agents help manufacturers: orders, warranty and field service
The four Agentforce agents a manufacturer should build first, for distributors, warranty claims, technicians and account managers, and where people decide.
When the power goes off: AI agents for utilities and energy services
The four Agentforce agents a utility or energy services company should build first, what each needs, where people take over, and how to test them in Arabic.
From SLA cases to reseller portals: Agentforce agents for telecom firms
The first AI agents worth building for Gulf telecom operators, IT distributors and cloud firms, and where contracts, credits and disputes stay with people.
Salesforce for telecom and technology firms: partners, renewals and SLAs
How Gulf telecom operators, IT distributors and cloud and security firms run partner channels, quotes, renewals, SLA cases and account plans on Salesforce.
Rebooking, refunds and agency desks: the first AI agents for airlines
The first Agentforce agents worth building for an airline in the Gulf or Egypt, what each needs from the PSS, where a person decides, and how to test them.
Where is my order? AI agents for retailers, brands and distributors
The first AI agents for Gulf and Egyptian retailers, luxury brands and distributors: what each needs, where people take over, and how to test them.
AI agents for car dealers: service bookings, test drives and leasing
The four Agentforce agents a dealer group or leasing company should build first, what each needs from the DMS, and where a person must take over.
Salesforce for manufacturers in the Gulf and Egypt: tender to warranty
How Manufacturing Cloud, Revenue Cloud, Service Cloud, Field Service and MuleSoft fit a manufacturer’s tenders, distributors, agreements and warranty work.