Education

Education, particularly higher education, globally has grown from a local industry where people attended college campuses to a remote power industry. The advent of remote learning, sped up by the COVID-19 pandemic, has pushed much of education to the internet. Now students can get education, not only from some of the world’s greatest institutions of higher learning, but even from primary and secondary education, anywhere they can find an internet connection.

Transforming education together

At Arcsen, we are committed to supporting educational institutions in their journey towards innovation and excellence. With our expertise in edtech solutions and strategic partnerships, we aim to empower educators and learners to achieve their full potential. The path forward is challenging, but with the right tools and approaches, the educational sector can continue to evolve and thrive in an increasingly digital world.

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Fostering Educational Growth

Unparalleled Expertise in Salesforce & Education Cloud Integration

The education industry, like all other industries, faces many challenges. Some of those challenges can be overcome with technology. Others will require a change in how we approach education.

Lack of educators

One of the most significant challenges the education industry faces is a lack of teachers. Low wages, open hostility in some places, and a lack of economic or career advancement opportunities has created a significant lack of educators. Solution This problem might have several solutions. The first is technological force multipliers. In many cases, technology can help a teacher reach more students. Using AI, remote communications, and other tools, a single teacher can work with far more students than ever before. AI can act as a teacher’s aide for very little cost and no space requirements. Second, a move by nations, led by industry, to make teaching safer and more economically rewarding. Since, in many nations, companies guide public policy, it will become increasingly necessary for governments and businesses to push for more widespread access to education. Satellite internet and inexpensive devices to access it might be the answer to making education more democratic and widespread.

Student experience

Challenge: In many cases, students feel more like a number than an actual “customer”. So often, students are put on a conveyor belt and set to graduation. Even in higher education, the students are missing the individualised attention they really deserve based on the amount they’re paying and the time they’re putting in. Solution The education industry, whether it’s a for-profit company or a government agency, needs to begin to see each student as a customer. Using a classic CRM (customer relation management) app even public schools will have the information they need to treat each student more like a valued customer and less like a number. For suppliers of education services, from app designers to building services to utilities, using a proper CRM will allow them to capture a larger market share.

Decentralised information

In many cases, information about students and schools is decentralised, so that each service provider’s department or employees needs to “reinvent the wheel” when they begin working with a customer. As one Salesforce survey indicates, the typical company is using over 1,000 apps, but 75% of those are not integrated. Solution An efficient integration system will allow a company’s or school’s apps to share data from one to the next. The right integration system will maintain seamless information exchanges so that every app is ready to be used in real-time.

Data visualisation

Challenge In many cases, leaders in education, from teachers to national policymakers, don’t have all the information they need to make the best decisions. Often, the data exists, but it’s in inscrutable numbers, tables, and databases that would require a lifetime to process. Solution The key to making sure that all the decision-makers can use the data that exists is a data visualisation platform that delivers the data in clear, actionable formats. Implementing sophisticated data visualisation tools can transform raw data into understandable charts, graphs, and interactive dashboards. This makes it much easier for educational leaders to spot trends, understand complex scenarios, and make data-driven decisions quickly.

Accessibility

Challenge: Access to quality education remains uneven, particularly in underdeveloped and rural areas where technology infrastructure is lacking. This disparity creates a significant barrier for students in these regions, preventing them from accessing the educational resources and opportunities that their urban counterparts enjoy. Solution: The expansion of internet access and the deployment of affordable educational technology can help bridge this gap. Initiatives like satellite-based internet services and low-cost digital devices tailored for educational use can make remote learning more accessible. Additionally, partnerships between governments, non-profit organisations, and private sector companies can facilitate the spread of educational technologies to underserved areas.

Adaptation to New Learning Modalities

Challenge: The shift from traditional classroom learning to online and hybrid models has been rapid and not without issues. Educators and institutions often struggle to adapt their teaching methods to these new formats, which can affect the quality of education delivered. Solution: Professional development programs focused on modern educational technologies and methodologies are essential. These programs should provide educators with the skills and knowledge needed to effectively use digital tools and adapt to various teaching environments. Furthermore, investing in robust learning management systems (LMS) that offer flexibility in course delivery will be crucial for institutions adapting to hybrid and fully online models.

Cybersecurity

Challenge: With the increase in digital learning, educational institutions are now more vulnerable to cyber threats. Protecting student data and ensuring the integrity of online learning platforms is becoming increasingly difficult. Solution: Educational institutions must prioritise cybersecurity by implementing strong data protection measures and continuously updating their security protocols. Regular training sessions for staff and students on data security practices can also help mitigate risks. Additionally, employing advanced security technologies like encryption and multi-factor authentication will strengthen the defence against cyber attacks.

Engaging Digital Natives

Challenge: Today's students, being digital natives, expect a learning experience that is not only educational but also engaging and interactive. Traditional methods may not fully capture their attention or harness their potential. Solution: Incorporating gamification elements and interactive content into the curriculum can enhance engagement and motivation. Tools such as virtual reality (VR) and augmented reality (AR) can also provide immersive learning experiences that are both educational and captivating. Moreover, leveraging social media platforms for educational purposes can meet students in their digital habitats, making learning more relatable and effective.

Education Industry
2024 and beyond

The future of the education industry is poised for dynamic growth and transformation. As we navigate through the ongoing shifts towards digital and remote learning, the challenges we face will require innovative solutions and collaborative efforts. Integrating technology in education is not just about adopting new tools but also about rethinking how we teach and learn. Embracing change, enhancing accessibility, and ensuring quality education for all will be pivotal in shaping the educational landscape of tomorrow.