Automotive

The automobile sector is fiercely competitive. It demands constant adjustment to new technological advancements and shifting customer tastes. Businesses have to maximise productivity, enhance customer service, and make data-driven decisions.

Overview of the Automotive Industry

Because of shifting customer expectations, technical improvements, and environmental concerns, the automobile industry is changing faster than many others. Developments in the automotive sector include linked automobiles, autonomous driving, and electric vehicles. Still obstacles abound: supply chain disruptions, regulatory issues, and increasing global competition. These struggles and more need to be overcome. Innovation has always been at the heart of the automobile business. From the creation of the assembly line to electric vehicles and recently 400-horsepower water engines, the automotive industry has innovated not only for itself but for all types of manufacturing. The industry is constantly changing to keep up with shifting customer wants and technical breakthroughs, from the manufacturing line to electric automobiles.

Empowering the Automotive Industry

Experience The Arcsen Advantage In Automotive

At Rutford, we assist our clients with Salesforce, Tableau, Mulesoft, and Slack. These apps are 100% integrated and combined with all of the company’s apps to deliver massive data right where and when it’s needed.

Challenges to the Automotive Industry

The automotive industry is one of the most important to the global economy representing the second largest investment most people will make in their lives, behind their homes.

With foreign competition, high interest rates, and a move to EV vehicles, the industry is facing new challenges that will require innovative solutions.

Below find some of the most significant challenges the industry faces, as well as some solutions that might be applied to them.

1. Customer Experience

Challenge: The customer experience will be increasingly important at every level of the industry. Where manufacturers used to rely on dealers to follow up with customers, they will need to start doing so robustly in the future. Dealers will have to turn a casual contact into a personalised experience for every customer to remain competitive.

Solution: Customer relationship management (CRM) software offers the tools that businesses at every level of the industry need to survive and thrive. From automated messages to personalised notes and records, CRM programs make it easy for a company to keep track of every customer interaction, message, and more. For manufacturers and dealers, a broad infrastructure that shares information between companies will give the customer the feeling of being part of one big family instead of disparate entities, each seeking to make an impression.

2. Supply Chain Visibility

Challenge: The COVID-19 pandemic revealed massive weaknesses in the supply chain. Just-in-time stock, long supply chains, and lack of transparency literally closed factories that would otherwise have been building and selling cars. The ripple effect put dealers out of business and shuttered tiers I, II, and III suppliers.

Solution: The key to maintaining a healthy supply chain is to make it as transparent as possible. Data from every shipment, every order, and every item will give the supply team the ability to see clearly what’s happening, where the supply chain is struggling, and offer them the opportunity to break the clogs and reopen the chain. This requires real-time data and systems integration on a scale that’s new to industry. Everything, from a small screw to the largest auto body needs to be tracked and a simple, integrated chain visualisation system needs to alert interested parties to the problems.

3. Sales Performance Analysis

Challenge: Understanding where a sales system is failing or succeeding is the key to growing what works and eliminating the weak points. This is done by having a system in place that delivers a complete view of the sales funnels instantly.

Solution: The sales funnel is more than just the CRM and contacts. It’s also the supply chain, the warehouse, the delivery system, and more. It’s about making sure that messages are coordinated between manufacturers, dealers, support companies, and more. The goal is to provide a single front to the client to allow them to move smoothly from prospect to owner to cheerleader.

4. Digital innovation

Challenge: Cars today seem to be as complex as a space shuttle. They have dozens of onboard computers, are connected to the internet, and provide gigabytes of data to their systems. New innovations are coming online every day.

Solution : Keeping track of innovations, from the research and development stage to delivery to the customer to follow through, requires a robust data gathering system that looks at the vehicle process as a whole, not siloed parts. This type of system can provide powerful insights if the data is delivered in real-time and can be visualised easily. Using the right back-of-house, customer management, and front-of-house systems can make all the difference. The key to success with those systems, though, is perfect integration that allows the free flow of data from one to the other.

Summary of the Automotive Industry
2024 and Beyond

The automotive industry will see regional struggles and triumphs. In the EMEA region, Europe will struggle while the Middle East continues to grow. Africa will look for a transition away from dependence on imported oil to a power system that can be generated at home. The solutions to the industry’s challenges are similar in nearly every case: the right software solutions that are properly integrated. The integration is the key. A Salesforce 2023 report across multiple industries discovered that most firms have over 1,000 applications, applications that work very well, but that 70% of those apps were not connected. All of the data from these apps is being hidden from the rest of the systems. This makes company-wide data unavailable to leadership. Without that data, company leadership can’t make fully informed decisions.