Air Cairo is a Cairo-based airline affiliated with EgyptAir. In 2026 it signed a CRM agreement with Arcsen to implement Salesforce as the system that holds its passenger relationships — records, service, and the operational reporting around them.
Programme scope
What is being built.
One passenger record
Bookings, requests, and history on a single record per passenger, replacing separate lists held by different teams.
Service as cases
Complaints and requests handled as cases with owners, deadlines, and reporting — across the call centre, email, and digital channels.
Built to extend
The same platform can later carry marketing journeys and loyalty without re-implementation. That step is the client’s to take once the base is proven.
How delivery runs
The working method.
A scoped first phase
The first release covers core CRM and service handling. Further phases are planned against what the data shows, not assumptions.
Arabic and English
Case categories, templates, and passenger communications are built in both languages from the start.
A shared aviation playbook
The team applies delivery patterns from the EgyptAir programme, sized to Air Cairo’s operation.
Questions
About this engagement.
Where was this announced?
The agreement is public — see the announcement for the published scope.
What results can you share?
None publicly yet. Metrics will be added when the client approves them; reference conversations can be arranged for serious evaluations.
We’re evaluating CRM — where do we start?
With a scoped first phase that proves value inside a quarter. Contact us, or read the aviation practice page.
