Rebooking, refunds and agency desks: the first AI agents for airlines
The first Agentforce agents worth building for an airline in the Gulf or Egypt, what each needs from the PSS, where a person decides, and how to test them.
Aviation
What a booking-led airline website needs from SitecoreAI
What a booking-led airline website needs from SitecoreAI: the booking hand-off, route pages at scale, offers by market, Arabic, travel alerts and speed.
EgyptAir Moves Passenger Experience into the AI Era with SitecoreAI, Salesforce and Arcsen
EgyptAir has chosen SitecoreAI for its digital front end, with Arcsen leading implementation alongside Salesforce and Sitecore. What the October 2026 announcement means.
What regional airlines put on one passenger record in Salesforce
What a regional airline puts on one passenger record in Salesforce, what stays in the PSS, and where an Agentforce agent answers or hands over to a person.
Air Cairo Signs CRM Agreement with Salesforce and Arcsen to Power Its Digital Transformation
Air Cairo signs a CRM agreement with Salesforce and Arcsen: Customer 360, 24/7 AI assistants, and a unified passenger view at one of Egypt’s largest airlines.