AI
From SLA cases to reseller portals: Agentforce agents for telecom firms
The first AI agents worth building for Gulf telecom operators, IT distributors and cloud firms, and where contracts, credits and disputes stay with people.
Yahia Hassanein
Yahia runs managed services delivery at Arcsen, keeping live Salesforce platforms healthy after go-live. 9x Salesforce certified, across consumer goods, real estate, automotive and the public sector.
Salesforce for telecom and technology firms: partners, renewals and SLAs
How Gulf telecom operators, IT distributors and cloud and security firms run partner channels, quotes, renewals, SLA cases and account plans on Salesforce.