AI
- 23Pages
- 5Chapters
- 9Sources
Get your copy of The Salesforce you already pay for.
23 A4 pages with a five-sign test, an adoption ladder, a technical debt map, a 120-day renewal calendar and a 40-point scorecard. Free. We also email you the link so you can share it with your team.
Or book the free Salesforce Health Check →Most Gulf enterprises we meet bought Salesforce for a plan that has since changed. Teams moved, processes changed, add-ons were bought for projects that slipped. The licences stayed.
Our short answer
Run a 30-day value review, then decide what to renew. Four weeks is enough to measure licence use, adoption, technical debt and data quality, and to turn them into decisions: reassign, re-fit, retire, fix, or invest.
Many reviews free budget. The best use of it is usually the thing your users were missing, and increasingly that is a first Agentforce pilot.
- 6%Average list price increase on Enterprise and Unlimited editions from 1 August 2025
- 31 Dec 2025End of support for Workflow Rules and Process Builder
- $125Agentforce add-on list price per user a month, from June 2025
- 120 daysHow far before the renewal to start the review
What each chapter concludes
Licences
Licence use takes an afternoon to measure, and it gives the review its first hard numbers.
If you only read one thingFreezing a user does not free the licence. Only deactivating does. Check how many frozen users you are still paying for.
Adoption
Every licence assumes someone will do their work in Salesforce. Adoption measures whether they do.
If you only read one thingMeasure what people do in Salesforce, not how often they log in. A daily login that ends in an export is not adoption.
Technical debt
Every org collects debt: automation in retired tools, code nobody owns, fields nobody uses. It costs you in every release and every change request.
If you only read one thingWorkflow Rules and Process Builder still run, but Salesforce stopped fixing their bugs after 31 December 2025. Move them on your timetable, before a bug moves you.
Data and AI readiness
Agentforce, reports and every integration read the same records. Clean data now belongs in the AI budget.
If you only read one thingAn AI agent repeats whatever your data says, in two languages, to your customers. Fix the records it will read before you switch it on.
The renewal
Start 120 days out. The review needs four weeks, the decisions need people, and the paperwork needs time.
If you only read one thingBring usage evidence to the renewal conversation. A decision based on what people use is better for you and for your
Summarized from The Salesforce you already pay for, an Arcsen guide, 23 pages, November 2026. Every figure in the full guide has a numbered source, checked on 6 November 2026.
Get the full guide, free →Who it is for
Who bring the licence, login and automation data.
Who know which teams work in Salesforce and which work around it.
Who own the contract and want evidence before the next renewal.
Questions this guide answers
How do I find unused Salesforce licences?
Do frozen Salesforce users still use a licence?
What happened to Workflow Rules and Process Builder?
What replaced Salesforce Optimizer?
When does Salesforce's financial year end?
How long does a Salesforce value review take?
From Arcsen: a Salesforce Summit partner and a Sitecore partner with teams in Riyadh, Jeddah, Dubai, Doha and Cairo.