AIArcsen implements Salesforce for utilities, energy companies, and the new retail energy brands of the Gulf: customer care at household scale, field service, and B2B key-account management, in Arabic and English.
Where the value is
Millions of meters, one experience.
Utility customer care
Move-in, move-out, billing disputes and payment plans run as structured, high-volume flows with SLAs.
Outage & billing deflection
Agentforce answers the two questions that flood every utility, “why is my bill high” and “when is power back”, before they reach an agent.
Field service that shows up
Scheduling, dispatch, and mobile work orders for meter, connection, and maintenance crews: fewer missed windows, visible ETAs.
B2B & key accounts
Industrial and government accounts managed on Sales Cloud: contracts, consumption conversations, and renewals with an owner and a record.
Consumption intelligence
Data 360 joins meter, billing, and contact history, so campaigns and care are based on how customers actually use energy.
Customers, assets and crews, on Energy & Utilities Cloud.
Energy & Utilities Cloud connects customers, assets and field crews for utilities and energy retailers. Net Zero Cloud tracks emissions and sustainability reporting.
- Energy & Utilities CloudFor electric, gas and water utilities and energy retailers: customer and asset data, customer service, field service, sales and clean energy programme management.
- Net Zero CloudTracks, forecasts and reduces carbon emissions across scopes 1, 2 and 3, and automates sustainability reporting.
Clients
Energy and utilities clients, by name.
Energy services, engineering and industrial companies, and an energy regulator.
LPG licensing on SalesforceDubai Supreme Council of EnergyOne digital workflow for licensing LPG cylinder distributors in Dubai: 16 steps across eight authorities, from legal entity registration to the DSCE permit.
Sales Cloud for B2B salesDalkiaSales Cloud runs B2B sales automation for Dalkia, the EDF Group’s energy services company, in Saudi Arabia.More energy clients
WSP
Joulon
Gas Arabian Services
alfanar
Working on something similar? Talk to our energy team → · See all our clients →
Insights
Thinking for energy leaders.
Agentforce21 October 2026When the power goes off: AI agents for utilities and energy services
Salesforce21 September 2026Salesforce for energy services companies: from tender to renewal
Sitecore19 October 2026SitecoreAI for utility websites: tariffs, outages and ArabicThe regional picture
The grid is being rebuilt, and so is the customer.
Privatization creates competitors
Where utilities unbundle and new retail brands launch, customer experience becomes the product overnight, and legacy billing systems can’t carry it alone.
Giga-projects need utilities born digital
New cities and zones start with no legacy: a once-in-a-generation chance to stand up service operations that are measurable from day one.
Peak season is a stress test
Summer demand and seasonal moves spike contact volume predictably. Deflection and self-service are sized for the August peak.
Questions we get
Asked by every utility, answered straight.
Does Salesforce replace our billing system?
No. It wraps the customer layer around it. Billing stays the system of record; Salesforce becomes the system of engagement where service, field work, and communication live.
Can you integrate with SAP and meter-data systems?
The integration boundary with billing, ERP, and meter data is scoped in week one. That interface, done well, is most of the project’s risk retired early.
Where do AI agents fit first?
Billing explanations and outage status: the highest-volume, most repetitive contacts. See how we deploy Agentforce.
Serve every meter like a major account.
Not ready for an RFP? Start with a free Salesforce health check →
Or ask about managed operations after go-live. · See all our clients →